Terms of service
These terms apply to the DriveJot website and the DriveJot service provided by DriveJot ("we", "us"), [Street address, City, Postal code], South Africa. By using the website or the service you agree to these terms. If you use DriveJot on behalf of a company, you agree to them on that company's behalf. A signed agreement or accepted quote between DriveJot and a customer takes precedence over these terms where they differ.
1. The service
DriveJot lets transport companies receive their drivers' trip updates, requests and fault reports through WhatsApp, and turns them into live trip statuses, alerts and workshop job cards in the DriveJot platform. We may improve and change the service over time. We will tell customers before we remove a feature they rely on.
2. Accounts
- Customers are responsible for the users they invite and for what happens under their accounts.
- Keep log-in details private and tell us straight away at info@drivejot.com if you think someone else has used them.
- The information you give us must be accurate and kept up to date.
3. Customer responsibilities
- Tell your drivers about DriveJot and how their messages are used, and get any consent the law requires before we message them, including their agreement to receive WhatsApp messages from DriveJot.
- Only give us personal information you are allowed to share, and use DriveJot in line with the Protection of Personal Information Act, 2013 (POPIA). Our privacy policy explains our role as your operator.
- Make sure your use of DriveJot follows WhatsApp's Business Messaging Policy.
- DriveJot is not a safety system. Drivers must never read or send messages while driving, and emergencies must always be reported to the emergency services directly.
4. Acceptable use
You may not use DriveJot to send spam or unsolicited messages, to send unlawful, harmful or misleading content, to try to get into accounts or systems you are not allowed to use, to interfere with the service, or to copy or resell it without our written permission. We may suspend access that breaks these rules or puts the service or other users at risk.
5. WhatsApp and other third-party services
DriveJot relies on the WhatsApp Business Platform, provided by Meta, and on other third-party providers. Their availability and terms are outside our control. If Meta changes, limits or suspends WhatsApp Business access, parts of DriveJot may be affected, and we will work with you to keep the service running as far as we reasonably can. DriveJot is not made, endorsed or sponsored by WhatsApp or Meta.
6. Fees
Fees, billing periods and payment terms are set out in the quote or agreement we give each customer. Unless that document says otherwise, fees exclude VAT and are payable within 30 days of invoice. We may suspend the service if an invoice remains unpaid after we have given you written notice.
7. Your data
Customers own their fleet information and their drivers' messages. We use that information only to provide and improve DriveJot, as described in our privacy policy. When an agreement ends, we delete or return customer data as that policy describes.
8. Intellectual property
DriveJot, its software, design, name and logo belong to us. We give customers a non-exclusive, non-transferable right to use the service for their own business while their agreement is active.
9. Availability
We work to keep DriveJot available and accurate, but we cannot promise the service will be uninterrupted or error-free. DriveJot reads and sorts messages automatically, so customers should check important information, such as fault reports and fuel approvals, before acting on it.
10. Liability
To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profit or lost business, and our total liability for any claim is limited to the fees the customer paid us in the 12 months before the claim. Nothing in these terms limits any right you have under the Consumer Protection Act, 2008, or any liability that cannot lawfully be limited.
11. Ending the service
Customers can stop using DriveJot as set out in their agreement. We may end or suspend a customer's access if they seriously break these terms and do not fix the breach within a reasonable time after we tell them.
12. Governing law
These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute.
13. Changes to these terms
We may update these terms from time to time. We will change the date at the top of this page and tell customers about important changes before they take effect.
14. Contact us
Questions about these terms can be sent to info@drivejot.com, [Phone number], or [Street address, City, Postal code], South Africa.