Privacy policy

Last updated: 26 October 2026

This policy explains how DriveJot ("we", "us"), collects, uses, shares and protects personal information when you visit our website, ask us for a demo, use the DriveJot platform, or send messages to a DriveJot WhatsApp number. We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

1. Who we are

DriveJot is a fleet communication service. Truck drivers send their trip updates, requests and fault reports to a DriveJot WhatsApp Business number, and DriveJot turns those messages into live updates for the transport company's operations team and job cards for its workshop.

2. Who this policy covers

• Website visitors and people who ask us for a demo.
• Customers: the transport companies that use DriveJot, and the managers and staff who log in to the DriveJot platform.
• Drivers and other people who send messages to a DriveJot WhatsApp number on behalf of a customer.

3. Information we collect

When you visit the website or ask for a demo

• The details you enter in the demo form: your first name, work email, company name, phone number, fleet size and main interest.
• Anything you write to us by email or phone.
• Basic technical information that our hosting provider records automatically, such as your IP address, browser type and the pages you request.

When a customer uses DriveJot

• Account details for the customer's users: name, work email, phone number, role and log-in activity.
• Fleet information the customer gives us, such as truck registrations, fleet numbers, routes and the names and WhatsApp numbers of its drivers.

When a driver messages a DriveJot WhatsApp number

• The driver's WhatsApp phone number and WhatsApp profile name.
• The content of the messages the driver sends, including text and any photos, voice notes, documents or locations the driver chooses to share.
• The date and time of each message and its delivery status.
• Information we work out from the messages, such as trip status, place, truck, fault details and fuel requests.

4. How we use it

• To provide DriveJot: reading drivers' messages, updating trip statuses and dashboards, creating workshop job cards, alerting the right team and replying to drivers.
• To set up and manage customer accounts, provide support and send service messages.
• To respond to demo requests and enquiries, and to follow up with you about DriveJot.
• To keep the service secure, prevent misuse and fix problems.
• To improve DriveJot, using information that has been combined or de-identified where possible.
• To meet our legal obligations.

We rely on one or more of the following, as POPIA allows: performing our contract with the customer, the consent of the person concerned, our legitimate interests or the customer's legitimate interests in running its fleet, and complying with the law.

We do not sell personal information. We do not use drivers' messages for advertising.

5. WhatsApp and Meta

DriveJot uses the WhatsApp Business Platform, which is provided by Meta. Messages that drivers send to a DriveJot number, and our replies, pass through WhatsApp's systems before they reach us. Meta processes that information as our service provider under the WhatsApp Business terms, and WhatsApp's own privacy policy also applies to your use of WhatsApp:

• WhatsApp Privacy Policy
• WhatsApp Business Terms of Service

We only send WhatsApp messages to people who have agreed to receive them, either by messaging our number first or by agreeing through the customer they drive for. A driver can ask us to stop sending messages at any time by telling us in the chat or emailing info@drivejot.com.

6. Our role and our customers' role

For the fleet information and driver messages we process on a customer's behalf, the customer (the transport company) decides why and how that information is used and is the "responsible party" under POPIA. DriveJot is the customer's "operator" and processes that information on the customer's instructions and under a written agreement. Customers are responsible for telling their drivers about DriveJot and getting any consent the law requires.

For website visitors, demo requests and customer account details, DriveJot is the responsible party.

7. Who we share it with

• The customer the driver works for, whose operations, workshop and authorised staff see the updates and job cards created from drivers' messages. Where a customer turns on trip links, the customer's own clients can see the status of their loads.
• Service providers who help us run DriveJot, such as Meta (WhatsApp Business Platform), our hosting and cloud providers, and our email provider. They may only use the information to provide their service to us.
• Authorities or other parties when the law requires it, or when it is needed to protect someone's safety or our legal rights.
• A buyer or successor if our business is sold or restructured, under the same protections as this policy.

8. Transfers outside South Africa

Some of our service providers, including Meta and our cloud providers, store or process information outside South Africa. When that happens we make sure the information is protected as section 72 of POPIA requires, for example through the recipient's binding agreements or the laws of the country concerned.

9. How long we keep it

• Driver messages and fleet information: for as long as the customer's DriveJot agreement is active, or a shorter period the customer chooses. When the agreement ends, we delete or return it within [90] days unless the law requires us to keep it longer.
• Demo requests and enquiries: for up to [24] months after our last contact with you, unless you become a customer.
• Customer account and billing records: for as long as the law requires, which for tax and accounting records is generally five years.

10. How we protect it

We use reasonable technical and organisational measures to protect personal information, including encrypted connections, access controls so that each customer's users see only their own fleet's information, and limiting staff access to what they need. If we become aware of a security compromise that affects your personal information, we will tell the affected customer, you where required, and the Information Regulator as POPIA requires.

11. Your rights

Under POPIA you can ask us to:

• confirm whether we hold personal information about you, and give you a copy of it;
• correct information that is wrong or incomplete;
• delete information we no longer have a right to keep;
• stop using your information for a particular purpose, including direct marketing; and
• withdraw your consent, where we rely on it.

To make a request, email info@drivejot.com. If your request is about information we hold for a customer (for example, messages you sent as a driver), we may pass it to that customer and help them respond. You can also complain to the Information Regulator of South Africa at inforegulator.org.za.

12. Deleting your data

You can ask us to delete your personal information at any time:

1. Email info@drivejot.com with the subject "Data deletion request".
2. Tell us your name and the WhatsApp number or email address you used with DriveJot, and the company you drive or work for, if any.
3. We will confirm we have received your request and may ask you to confirm you own that number or email address.

We will delete your information, or have it deleted by the customer it belongs to, within 30 days and tell you when it is done. We may keep a small amount of information if the law requires it, for example billing records, and we will tell you if that applies. Deleting the messages we hold does not delete them from your own WhatsApp app; you can do that in WhatsApp itself.

13. Cookies

This website does not use advertising or analytics cookies. It loads fonts from Google Fonts, which means your browser connects to Google's servers and Google receives your IP address; see Google's privacy policy. The DriveJot platform uses cookies that are needed to keep users signed in.

14. Children

DriveJot is a business service for transport companies and their staff. It is not meant for anyone under 18, and we do not knowingly collect information about children.

15. Changes to this policy

We may update this policy from time to time. We will change the date at the top of this page when we do, and tell customers about important changes.

16. Contact us

For any question about this policy or your personal information, contact our Information Officer, [Information Officer name], at info@drivejot.com, on [Phone number], or by post at [Street address, City, Postal code], South Africa.